Files Are Missing

I have this problem, since before the holidays in 2022. Can’t talk to anyone to see what happened or to get them back. Not real happy at the moment with Box or their support structure.

Hi Everyone, 

Welcome to the Box Community, I'm happy to help!

To confirm, do you own the missing files on your account or are these collaborative contents owned by someone else?

If a collaborative content that you do not own is missing from your Box account, it is most likely that the owner of the collaborative item has removed you as a collaborator. If this is the case, you will have to contact the owner of the collaborative item to have them re-invite you to that content again.

If you own these missing files, have you tried to check your Box Trash? Box allows you to sort and filter items within the trash folder.

You can filter content by Items I deleted and Items I own.

• The Items I deleted filter will display all items deleted by you, regardless of who created or owns the item.
• The Items I own filter will display all deleted items that you own, regardless of who deleted the item.

Tip: Filtering by "Items I Own" is helpful when trying to track down content that may have been deleted by a collaborator in a folder you own.

Also, do you have another Box account which might be storing these files? 

Hope this information helps! If you have questions, please let us know and we will help you.

Best,

Here’s the support I received (or didn’t receive) for this issue.

…. Hi Jack,

While we're always happy to assist any Box user who's having trouble logging in, for all other issues we only offer technical support to customers on one of our paid plans.

Customer service at its best.