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Question

Files and Folders not visible after changing ownership

  • May 22, 2025
  • 1 reply
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I have moved the ownership between two users, but after saving I cannot see many folders and files. I have received an error while saving, so I am now scared I have lost some stuffs.

    1 reply

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    Hi Simone, 

    Welcome to the Box Community, I'm happy to help address this!

    The process of transferring content can take some time to complete, depending on the amount of content your user owns. The more content the user own, the longer it takes to complete. Box does not perform transfers as one single action.  Instead, Box chunks a transfer into smaller pieces and then schedules each piece of work separately. As a result, portions of the folder tree display gradually at the destination, until the entire transfer completes. 

    If after you start the process there is no error, but some of the content does not immediately display in the new location, please wait up to a day before contacting support so they can check the progress of the transfer for you.

    Thanks for reaching out and please let me know if you have any questions!

    Regards,

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