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I can not get the File Request option to generate a shareable link with an external partner.  Is there a bug currently? This has worked well in the past and over the past week I have not been able to get this to generate correctly.  I continually get this error:.

 

 

Hi ​@Pvannurd

Welcome to Box Community! We’re glad to help fix your file request error. 

 

Can we start with the  troubleshooting steps below?

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Restart your machine. 

If the issue persist then we would have to create a new case. 

 

Upon checking, your Enterprise has a designated team that works with the Box Product Support team. To be able to submit a case, please contact your internal helpdesk team. 

 

Hope it works! We look forward in getting this sorted out very soon.


Hi ​@Rona Box,

 

I’ve tried these troubleshooting steps.  They were provided by my enterprise team.  They suggested I reach out to you directly when those suggestions did not work.  My helpdesk said they weren’t able to provide further assistance.


Hi ​@Pvannurd

Good day! 

 

Your Enterprise has allowed select user(s) to submit a case for Box Product Support. To ensure continued assistance, please contact your internal helpdesk team to open a support case.

 

We’re looking forward to hear back from you!


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