Hi @Pvannurd,
Welcome to Box Community! We’re glad to help fix your file request error.
Can we start with the troubleshooting steps below?
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network.
- Restart your machine.
If the issue persist then we would have to create a new case.
Upon checking, your Enterprise has a designated team that works with the Box Product Support team. To be able to submit a case, please contact your internal helpdesk team.
Hope it works! We look forward in getting this sorted out very soon.
Hi @Rona Box,
I’ve tried these troubleshooting steps. They were provided by my enterprise team. They suggested I reach out to you directly when those suggestions did not work. My helpdesk said they weren’t able to provide further assistance.
Hi @Pvannurd,
Good day!
Your Enterprise has allowed select user(s) to submit a case for Box Product Support. To ensure continued assistance, please contact your internal helpdesk team to open a support case.
We’re looking forward to hear back from you!