I can not get the File Request option to generate a shareable link with an external partner. Is there a bug currently? This has worked well in the past and over the past week I have not been able to get this to generate correctly. I continually get this error:.
Hi
Welcome to Box Community! We’re glad to help fix your file request error.
Can we start with the troubleshooting steps below?
If the issue persist then we would have to create a new case.
Upon checking, your Enterprise has a designated team that works with the Box Product Support team. To be able to submit a case, please contact your internal helpdesk team.
Hope it works! We look forward in getting this sorted out very soon.
Hi
I’ve tried these troubleshooting steps. They were provided by my enterprise team. They suggested I reach out to you directly when those suggestions did not work. My helpdesk said they weren’t able to provide further assistance.
Hi
Good day!
Your Enterprise has allowed select user(s) to submit a case for Box Product Support. To ensure continued assistance, please contact your internal helpdesk team to open a support case.
We’re looking forward to hear back from you!
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