Good morning
We sent a link to a client who found that the page was “hanging” and not uploading the 18MB zip file that they were trying to send to us.
We cleared cache, browser etc but in the end had to abandon the operation and use the client’s own FTP site.
Do you have any suggestions for how we can troubleshoot this issue in future?
Many thanks in advance.
Hi
Welcome to Box Community! Looks like you need help in regards to uploading files through file request.
I’ll go and submit a new case and a member from the Box Premier Services team will reach out to you through email, please keep an eye out.
Thanks for posting, and looking forward to get this sorted out soon!
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