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File preview not loading and files not downloading

  • May 27, 2025
  • 1 reply
  • 18 views

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Self explanatory. File in question: https://www.box.com/s/gmo8k8wq4m2k46dtamjl

Why isn't the site working?

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Bunglius, 

Welcome to Box Community and glad to assist! 

To help address your error, please follow these troubleshooting steps: 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

Hope it helps!