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Question

File missing

  • May 27, 2025
  • 2 replies
  • 7 views

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Tried to reopen a Word document stored in box, but error message says it was deleted or not currently accessible. I did not delete. It is not in Trash. Can it be recovered? Thanks!

2 replies

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Hi there, 

Welcome to Box Community and glad to assist!

To get a closer look, could you attach a screenshot of your error message? 

We'd love to further assist! 


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Thank you, Rona! I'm attaching 1) the error message in Word, generated when I tried to open the file in Box and 2) the error message in Box at the folder level. The Folder name is DC Green Book - Script. The file name is DCGB Final Script 2024. The number is/was 1603516845086.

I appreciate your willingness to help!

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