While working offline I got notification from box that 2 of my files from a folder I was working on cannot be accessed. (One file was open in the editor, the other not used.) I could not continue working offline. After I went online both these files were empty. Is there a way to get the previous versions of these files back as a free user? If I upgrade now to a pro version, would I be able to see the previous files or would box start saving older versions just with the start of pro version?
Question
file history - free account
Hi Katharina,
Welcome to Box Community!
Each end user's access to version history is limited for Personal Pro users and above. Additionally, it is not retroactive by the time you chose to upgrade your subscription. This feature will take effect on your indvidual files right after your upgrade.
Hope it helps! Let me know if you have questions.
Rona, thank you for your response. That is very unfortunate. In the meantime, while I was waiting for a response I chatted with a sales team representative (Lucia). She assured me that I will have access to my previously saved file versions if I subscribe now. I have bought a subscription for a Personal Pro account and as you say I don't see my previous files. Would it be possible to cancel that subscription and refund my money, because I have received wrong information from you? (This wrong information I also found in one of the forum responses.)
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