dear support team,
thanks in advance for your help.
i seem to have some issues regarding downloading files.
funny thing is, i am able to download "folders" in their zip form.
however, i can't download individual "files".
i really have no idea why this is happening and how to remedy this. could you please assist me on this issue?
thanks
Hi there,
Welcome to the Box Community, I'm happy to help!
Do you encounter any error message when you attempt to download files instead of folders? Do you mind explaining your workflow and what exactly happens when you download files?
I would also recommend checking out this article for some tips on issues with downloading files in Box: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files
Hope this article can help. If you have any questions, please let us know and we will do out best to help you!
Regards,
Hi France, Thank you for you assistance.
When I attempt to download files, nothing actually happens. However as I mentioned, folders will instantly start downloading.
Might this be an issue of my account? I am wondering if my account is not registered as an in-house employee(my company is Line), but rather as an individual account.
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