My box folder is not showing the correct file count. I have counted myself several times now.
Question
File Count Incorrect
Can you please free up my unused space? I deleted a lot of folders and it is still show no space available.
Hey, Guys!
Welcome to the Box Community, I'm happy to help!
I've ran the script that will recount all of the files/ folders in your account, so you should now be seeing the correct data and storage size in your Box.
Feel free to write back in if you have any questions for me!
Best regards,
Hi RMT,
Your Box should now be showing the actual storage usage and file/ folder count.
Can you try to logout and then re-login on your Box account and then check on this again?
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.