Skip to main content
Question

File Count Incorrect

  • May 22, 2025
  • 4 replies
  • 37 views

Forum|alt.badge.img

My box folder is not showing the correct file count. I have counted myself several times now. 

4 replies

Forum|alt.badge.img

Can you please free up my unused space? I deleted a lot of folders and it is still show no space available.


Forum|alt.badge.img

Hey, Guys! 

Welcome to the Box Community, I'm happy to help!

I've ran the script that will recount all of the files/ folders in your account, so you should now be seeing the correct data and storage size in your Box.

Feel free to write back in if you have any questions for me!

Best regards,


Forum|alt.badge.img

No, my file count is still incorrect. ):


Forum|alt.badge.img

Hi RMT, 

Your Box should now be showing the actual storage usage and file/ folder count.

Can you try to logout and then re-login on your Box account and then check on this again?

Best,