fatal error : failed to execute script main

Hi ,

Thanks for your post in the community!

Could you provide more information or even a screenshot so we can check further? Is this a Box sync or Box drive error?

If this is from an SSO window it may be that the embedded browser is too old (IE 7 likely)

Make sure you are using the most up to date version of the app you are using to connect.

i have the same script error in box sync or box drive.

c.munch

I use the latest version of mozilla firefox .

i use the latest version of Box sync .

What are the other applications i should verify ?

I have always the same problem . can anybody help me ?

Hi ,

Sorry to hear that you're having a problem with Box Sync! Would you mind collecting your Sync Logs then submit it to our Support Team to help you directly?

Here's how:

• How Do I Submit Sync 4.0 Logs?

Hi, 

I'm getting this error in 4 computers with windows 10 and IExplorer updated.

This is log Icon Overlay

2018-01-08 11:57:22,605 [6] INFO - Started Box Overlay Service Client
2018-01-08 11:57:22,605 [6] INFO - Aborting Box Overlay Service Client in state Faulted
2018-01-08 11:57:22,605 [6] INFO - Starting Box Overlay Service Client
2018-01-08 11:57:22,605 [6] INFO - Started Box Overlay Service Client
2018-01-08 11:57:22,605 [6] INFO - Aborting Box Overlay Service Client in state Faulted
2018-01-08 11:57:22,605 [6] INFO - Starting Box Overlay Service Client
2018-01-08 11:57:22,605 [6] INFO - Started Box Overlay Service Client

 I solved this issue running boxsync.exe with Windows 7 compatibility. 

Regards,

that's an odd one!  

Thank you for sharing your solution.  By chance is there a software application or suite that is shared between all the systems that had the issue?  I'm wondering if something changed your .net or a runtime library. 

This fixed my problem as well. Thanks for the tip.

Unfortunately with Windows 10 this did not fix my problem

Unfortunately that did not solve the error. 

I found a solution to this error, when none of the above worked for me.  In the logs (which are located at: "C:\Users\username\AppData\Local\Box Sync"), I opened up the Icon Overlay log file and it had an error: 

Error reading root path from C:\Users\username\AppData\Local\Box Sync\sync_root_folder.txt

That txt file didn't exist on that folder location.  I created the txt file and then Box Sync was able to open and is functioning fine (for now).

how did you create the txt file?

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 wrote:

I found a solution to this error, when none of the above worked for me.  In the logs (which are located at: "C:\Users\username\AppData\Local\Box Sync"), I opened up the Icon Overlay log file and it had an error: 

 

Error reading root path from C:\Users\username\AppData\Local\Box Sync\sync_root_folder.txt

 

That txt file didn't exist on that folder location.  I created the txt file and then Box Sync was able to open and is functioning fine (for now).

---

---

 wrote:

how did you create the txt file?

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I just right-clicked in the folder and chose New->Text File

Give the new txt file the sync_root_folder name before the .txt extension.

That also didn't worked out for me

Hi ,

Welcome to the Box Community and thanks for your first post in the forum!

If you encounter the same error message described on this thread, I suggest  reaching out to Box Support team to further investigate with you. You can submit a ticket here to Box User Services to help you directly.

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We we download the Box, I am not able to open, it is showing script,fatal error.

I tried same fix, but im still getting same error. I even tried Windows 8 compatibility mode, no good.

Any other suggestions?

I did something simple:

First uninstall pyzo or python or anything you're coding with 

Second delete the file in %appdata% with has the same name

then reinstall it 

and BAM it works

Fixed by changing date on my PC. Just realised my clock battery is dead! 🥲