False Malicious Malware Flag

Hi ​@alexmalahoff, 

Welcome to Box Community, and we’re glad to assist! 

If a trusted file was incorrectly flagged as malware, you can restore access by marking the file as safe in the malicious content alert. According to Malicious-Content-Detection-Rule, doing that removes active download restrictions and removes the malware warning banner, so the file can be accessed again. The same guidance says a comment is required when overriding the verdict.

Here are the steps to mark the file as safe: 

• Open the malware-related alert for the file.
• Review the alert details and verify it is a false positive.
• Mark the file as safe to remove the restriction.
• Add the required comment when overriding the verdict.

If you need additional help, please don’t hesitate to reply back. 

Thanks for posting!