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Question

Failing File Preview

  • May 23, 2025
  • 3 replies
  • 12 views

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Document preview is failing for certain file types (currently only tested .png). When downloading the file locally, the contents and preview appear are fine.

3 replies

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Uploading Sample of error

1. Box Preview

qdi01HBRJSFF36ZNEPAEGZ9Y1GBRW.png

2. Downloading (from Box) & Previewing Locally

iii01HBRJV3FMN9GT16MYE7VBH8CR.png


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Issues have gone beyond just simple preview failures. All alerts monitoring our current integration with Box have fired, including, but not limited to Upload & Download failures.


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Hi Nick, 

Welcome to Box Community and glad to help! 

We're sorry for your trouble and please note that our Engineering team has identified this issue and updates are posted here!

Let us know how it goes!