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Question

failed to upload

  • May 23, 2025
  • 1 reply
  • 17 views

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My storage says 3.9GB/10.0GB, but I cannot upload less than 1GB videos.

1 reply

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Hi Kumi Ito,

Welcome to Box community, happy to assist!

The maximum file size limit for uploads to Box varies depending on your account type:

  • Free personal: 250 MB
  • Starter: 2 GB
  • Business: 5 GB
  • Business Plus: 15 GB
  • Enterprise (and Digital Suites ): 50 GB
  • Enterprise Plus: 150 GB

For more details, please refer to our pricing comparison page.

To confirm the file size limit for your account:

  1. Log into Box.
  2. Click your account icon in the upper-right-hand corner.
  3. Select Account Settings from the menu that displays.
  4. Scroll down to the Account details and review your Max file size listed.

https://support.box.com/hc/en-us/articles/360043697314-Understand-the-Maximum-File-Size-You-Can-Upload-to-Box