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Question

Failed to Receive Confirmation Email

  • May 23, 2025
  • 1 reply
  • 10 views

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Hello,

 

I have been invited to a collaborated folder on Box by a colleague of mine.

Upon receiving the invite link via email, I signed up successfully using my work email account and reached a page where I would have to verify the email address.

It says that the confirmation email has been sent to my work email account, but I get no emails from Box.

Tried multiple times, but the same results every time.

Checked the Junk folder, no firewall restrictions for Box.

 

Can I get some help here, please?

1 reply

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Hi Dennis, 

Welcome to the Box Community, I'm happy to help!

This might require some account specific information, so I've submitted a case to Box Support on your behalf.

You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

Best Regards,