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Question

Failed extension to load

  • May 22, 2025
  • 5 replies
  • 20 views
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Hi Community,

I've just update macos to 11.4 and got following issue:

Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer. If the problem persists, please contact Box Support to further troubleshoot the issue.

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Any ideas?

    5 replies

    C
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    Solved by reinstalling the app. Thanks to support.

    Uninstall Box Drive by following these steps:

    1. Quit Box Drive
    2. Run the uninstaller script:
      • Launch Terminal.
      • Type the following and press Enter: 
        /Library/Application\ Support/Box/uninstall_box_drive

    You do not see your password as you enter it. Just press ENTER when have finished typing it in.


    - Check that the folder path ~/Library/Application\ Support/Box doesn't exist or is empty. Check that Box Drive has disappeared from System Preferences. Restart the machine.

    - Install the latest Box Drive here. When prompted, enable the kernel extension from System Preferences -> Security And Privacy.

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    This solution actually worked for me. Thank you!

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    Tried the steps above on MacOS 11.5.2 still no luck.

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    Also tried this on MacOS 11.5.2 and no luck

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    I also failed on 11.5.2   Everything I am reading says to enable in Privacy&Security but what do you do if it is not there?

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