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Question

extremely slow download speeds

  • Jul 30, 2026 6:55 AM UTC
  • 2 replies
  • 53 views
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  • New Participant

I've been experiencing extremely slow download speeds since starting to use box thhis week. It can take up to an hour just to download one file. I've tried both the desktop app and browser.

I'm expected to finish projects quickly and this just isn't working for me. My internet connection has good download speeds. 

2 replies

  • Community Manager
  • Jul 30, 2026 7:07 PM UTC

Hi ​@hyt, 

 

Welcome to Box Community!

 

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

 

Thanks for posting!

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  • New Member
  • Aug 8, 2026 8:49 PM UTC

Box is unbearably slow.  I would terminate the service if I knew how.  The solutions  you propose are just so much gobbledygook to me.  Isn’t there a way to SPEAK WITH SOMEONE!!!???

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