Several times now, I’ve tried to access an External User’s account info (date created, collaborations, etc.) from the Admin Console → Users and Groups → External Users list.
Despite the user showing up as a collaborator on several folders in our Box instance, they don’t appear on the External Users list. I’ve invited them; they show up as collaborators in the folders which were shared with them.
Is there a rhyme or reason to it? A way to make them populate/refresh?
These are NOT new accounts; they’ve been collaborators for some time.
It gives me pause as I worry I may have external users I do not know about, unless I do a folder-by-folder audit of users.
