I have 2 external users who I have assigned seats for our Box account. They have pre-existing Box accounts with other organizations, but using the same personal emails. They can’t seem to switch over to our Box account. Is there a way to do this, or do they need new emails?
Question
External Users cannot access due to having another Box account
👋 Hi
If users have already been added to an enterprise using their email addresses, they cannot be added to another enterprise. This is because their email addresses are already linked to an existing enterprise ID.
To resolve this, you have the following options:
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Ask the admin of the current organization to remove them as managed users to release the email addresses. This is applicable if they no longer need access to other organization’s account.
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Note: This action will permanently delete their accounts, so it's important to download any content they need before proceeding.
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You can then create their accounts as managed users under your enterprise.
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Use different email addresses that are not currently associated with any Box account.
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For steps on creating accounts, see Adding Managed Users.
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Please let us know if you have other concerns. Have a great day! 😊
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