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Question

External user upload limit restricted

  • August 14, 2025
  • 1 reply
  • 112 views
L

Hi, I upgraded from Business Plus to Enterprise Plus four days ago, but the external user I’m trying to collaborate with is unable to upload files bigger than 10GB. To confirm, the storage of the folder has been set to unlimited and my understanding is that we should be able to do 150GB uploads. Please can you advise how to fix this. Louise

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • August 14, 2025

    Hi ​@louise.nash, 

    Welcome to Box Community, and we’re glad to help! 

    To help evaluate your account and identify the cause of your upload error. I’ve submitted a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

     

    Thanks for posting, and we hope to get this sorted very soon! 

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