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Question

external user showing as internal

  • May 27, 2025
  • 1 reply
  • 9 views

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I have an external user showing as an internal user.  The account is an accounting firm with a different domain, but they use part of my company name in the email account.  (companyname.accounting@somedomain.com)  How do I get this fixed?

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Jennifer, 

Welcome to Box Community! 

To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!