I have an external user showing as an internal user. The account is an accounting firm with a different domain, but they use part of my company name in the email account. (companyname.accounting@somedomain.com) How do I get this fixed?
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Hi Jennifer,
Welcome to Box Community!
To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.
Thanks for posting!
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