We have a Business Plus Box plan. I created a shared folder and invited one of our clients to join this folder as a shared user. Instead of being prompted to create a free account, they are being prompted to create a paid business account. They do not think their organization has a paid Box account - at least not one she has access too - so I’m not sure why this is happening. I can’t replicate the problem on my end so I’m not sure how to solve. Any suggestions?
Question
External User Being Ask to Create a Paid Business Account
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