How do we change the 2FA on an external user? He still can't get into Box and it has been a couple weeks. How do we turn this off? I can only do this for members.
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Hi Jennifer,
Welcome to Box Community and glad to assist!
You can't disable your external user's 2FA. Please have the external user to contact Box Support directly.
Thanks for posting!
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.