How do we change the 2FA on an external user? He still can't get into Box and it has been a couple weeks. How do we turn this off? I can only do this for members.
Hi Jennifer,
Welcome to Box Community and glad to assist!
You can't disable your external user's 2FA. Please have the external user to contact Box Support directly.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.