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External Collaboration invitation accepted, but shared folder not visible.

  • August 21, 2026
  • 1 reply
  • 9 views
C

Hi Box Community,
I received an external collaboration invitation to access a shared folder on Box. The invitation was sent to the same email address that I use for my Box account.
When I click “Accept Invite” from the email, I am successfully redirected to my existing Box account. However, after accepting the invitation, I cannot see the shared folder or any of the documents.
I have already tried the following:
Confirmed that I am logged into Box with the same email address that received the invitation.
Accepted the invitation from the email multiple times.
Checked Files, but I only see my default “My Box Notes” folder.
Checked Collaborators, but it shows “No Collaborators.”
Confirmed that I can access my Box account normally.
There is no error message; the invitation simply redirects me to my Box account without showing the shared folder.
Could this be related to external collaboration settings, account permissions, or the way the invitation was sent?
What should I check on my side, and is there a way to verify whether the invitation is actually pending or has been successfully accepted?
Any guidance would be appreciated. Thank you!

    1 reply

    J
    • Jill
    • Community Manager
    • August 21, 2026

    Hi ​@Charul,

     

    Welcome to Box Community! 

     

    I understand that after clicking "Accept Invite" in your email, you are redirected to your Box account, but the shared folder does not appear in your account.

    Sometimes browser redirects from email links do not complete the collaboration acceptance properly. To check and accept the invite manually:

    • Log in to your Box account at app.box.com.
    • Look at the top of your All Files page for a pending collaboration notification banner.
    • Check the Notification Center (Bell Icon) in the top-right corner of your screen to see if the invitation is listed there, and click Accept directly.

    If the steps above do not resolve the issue, please ask the folder owner or sender to:

    • Open the folder and check the Collaborators list to see if your status shows as Active, Pending, or if it disappeared.
    • Remove your pending entry completely and re-invite you directly using your primary Box account email address.

    Please let us know if you have any questions or if the issue persists after trying these steps!

    Thanks for posting!  

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