I recently changed my phone, and when I tried logging into my box app, I got a "password expired" notice. I no longer have access to the email I used to create the account. I created a new account and, tried to share my folders from the old account since I still have access on my old phone but I've been getting a "network error" or "there was a problem modifying/creating this shared link".
Question
Expired password and lost access to old email
Hi Storm,
Here are some troubleshooting steps to try:
1. Make sure that the browser is up to date
2. Clear the browsing history
3. Temporary disable plugins/extensions, firewall, and VPN
Use a different browser
4. Check if your firewall is configured for Box apps
5. Try to connect to a different network
I trust that the above steps will do the trick. Let me know how it goes!
Hi Ann,
I'm still having the same problems. The issue is with my password that box says is expired, and I cannot enter the email associated with the account to change the password because I have lost access to that email since I left it dormant for a while.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.