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Question

Excessive amount on my Mac compared to Box

  • May 22, 2025
  • 1 reply
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My Mac shows in the Box folder that I have 74.81 GB on the drive, yet I have, according bot Box account settings only 35 GB of 50 GB in use.  What to do?

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community!

    I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. You may check this article as to why this issue occur: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks!

     

     

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