When some of our users open an Excel file in Box, the first time it opens in the browser it will show the expected view. The excel file will be normal size, it will have the sheet tabs at the bottom, etc.
However, when the browser tab is refreshed, or if the same file is opened from a browser bookmark, then the excel file will be shown in a different view. This view almost looks like a print preview. It has the different sheets separated on the left and the current sheet is showing the whole excel table zoomed way out so it fits on a single page.
The only way to reliably get the excel file to open in the good / first view is by opening it from its folder in Box.com. It will be usable in that view until the tab gets refreshed, at which point the view changes to the broken print preview style.
We have tried multiple browsers including Edge, Safari, Chrome, and Firefox. I tried hitting Ctrl + F5 to clear any stuck cache that might be interfering. And the users confirmed it is happening to different people, including on Safari on macOS.
My best guess is that this is some bug with Box, except it's not hitting everyone and I can't recreate it on my machine with a different Excel file.
Thoughts?
