Skip to main content
Question

Excel Online for some files but not all

  • May 23, 2025
  • 1 reply
  • 6 views

Forum|alt.badge.img

Hi! We can open what appears to be all our excel files with the option of excel online except for one file. I don't think this could be a setting issue if we can use it for some but not all. Any suggestions? I cleared my cache and cookies a couple days ago and that did not resolve this issue. Also, multiple users experience this same issue. Thanks!

1 reply

Forum|alt.badge.img

Hi there, 

Welcome to Box Community and glad to help! 

We will be needing more information regarding this issue and I opened a new ticket for our Product Support team.

We will get in touch shortly and stay well!