I downloaded the extension to modify Microsoft Office (Excel/Powerpoint) files on my computer and save them online, directly on box. Since two days, I cannot open the files anymore. I still have the message to lock the file during a certain time but after none of them is opening to access to the content. Could you please support?
Question
Excel and Powerpoint links
Hi Audrey,
Welcome to the Box Community!
This would be something our Support team would like to investigate with you and may require specific account information.
It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.
Thanks for your patience and please comeback and let us know how it goes.
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