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Question

Everything deleted but reporting my storage as full—-again.

  • May 23, 2025
  • 1 reply
  • 17 views

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Cant upload files even though all are deleted.

1 reply

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Hi there,

Welcome to the Box Community, I'm happy to help!

I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

Let me know if you have questions!

Best regards,
Ann