Hi there,

Welcome to the Box Community, I'm happy to help!

I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

Let me know if you have questions!

Best regards,
Ann