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Question

Even if delete some files, I don't have enough storage space

  • May 22, 2025
  • 2 replies
  • 26 views
C
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Hi,

The box don't have enough storage space to store other file. But I've deleted enough files and clean the trash to release storage space. So can you help me to confirm that what problem it is? Or can you help me clean the trash?

Thank you.

    2 replies

    C
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    Hi Magnus, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

    C
    Forum|alt.badge.img

    I have the same problem,

    I erased all the files and still show me 9,2 Gb used.

    How can I reset my storage account?

    avperez66@gmail.com

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