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Question

Esign option won't appear in my account

  • May 22, 2025
  • 1 reply
  • 14 views
C
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My org is subscribed to box and paying for the business version. however, I can't access it. Can you please tell me why? i checked and the option works on the other accounts 

    1 reply

    C
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    Hi Deshed, 

    Welcome to the Box Community!

    Please be advised that Box Sign is available to all of our Business, and higher plans users. I have checked your profile and I see it is linked to a Personal Free Box, thus you don't have access to this feature. If your organization is subscribed to a plan that includes Box Sign, and you need to use this feature, you may reach out to your organization's Box Admin and request that they add you in their account as a "Managed User" following this article: https://support.box.com/hc/en-us/articles/360044195233--Invite-Existing-Box-User-Message-When-Adding-User 

    If you have any questions, please let me know and I will do my best to help you!

    Best Regards,

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