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I no longer seem to be able to copy files from one folder to another. The error message says I cannot do this because it leads to an escalation of my privilege - although my privilege has not changed and this has not been a problem before. I wonder if it's due to a recent software up-to-date on my iMac ?

 

Hi ​@Kate B, 

Welcome to Box Community, and we’re glad to assist! 

How’d you copied files from one folder to another, let me ask a few questions regarding this error:

  • Are you using the Box web-app’s copy feature? 
  • Or did you drag & drop the file within your local Box folder? 
  • Can I confirm the Operating System running in your machine and its version? 
  • What about the version of your Box local desktop application? 
  • Please upload a screenshot of your error and attach it here. 

 

Thanks for posting, and we look forward to your reply! 

Hallo I am using Box’s copy feature.

Its the latest software on iMac OS - Tahoe 26.0.1

Box version (I think) is 2.47.161

Screen shot of error message attached

 

"We have consulted with the staff experiencing the error and are now proceeding with the solution internally. Please close this inquiry. Thank you for your assistance."

How will I know when this has been resolved?

This error message is still occuring and it is affecting several others within my group

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