Skip to main content
Question

Error while upgrading to Business plan

  • January 27, 2026
  • 1 reply
  • 37 views

Hello,

I’m trying to upgrade my free account to a Business plan but, after filling the paiement for I have this error : "There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com."

How can I do to go further ?
Thanks

1 reply

  • Author
  • New Participant
  • January 29, 2026

The Box support finaly helps me with this issue.
Thanks :)