Error while restoring deleted files

Question

Please help, my storage space is 50GB, I deleted 1 folder (44.7GB), I need to restore it, but it is not successful. There is no other content on my storage. The message: We could not perform this action because you do not have enough space in your account. Thank you very much for your help.

Karen763Purvis · Answer

Your total storage space is 50GB, and the folder you deleted was 44.7GB. When you delete a folder, it's typically moved to a trash bin or recycle bin, and it still takes up space in your account. To restore it, you need to have enough free space to move the files out of the trash and back to your myWisely main storage, which you currently don't have. To fix this, you must permanently empty your trash bin to free up the 44.7GB of space. Once the trash is empty, you can then try to restore the folder.

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