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Error while editing user There was an error while editing this user. Please try again.

  • May 22, 2025
  • 5 replies
  • 86 views
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As a co-admin I cannot seem to edit user permissions.

Getting the error listed above.

    5 replies

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    Hi John,

    Welcome to the Box Community!
     
    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 

     

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    Hello, I have the same issue.

    My account was just created as a co-admin but I get this error message whenever I try to grant a user access to a folder in the admin console.

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    I am also a co-admin and get this error trying to add a folder to an existing user.

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    I am experiencing the exact same error message.  I am a co-admin.  "Error while editing user There was an error while editing this user. Please try again."

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    same issue here

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