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Question

Error while changing password

  • May 23, 2025
  • 3 replies
  • 31 views

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I am trying to set a password, but each time I get an error toast that says "There was a problem changing your password." Please advise how I can create a password.

3 replies

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Hi Jon, 

Welcome to Box Community and glad to help! 

I created a ticket and someone from Product Support will get in touch to assist with your password reset and login issue.

Please keep an eye to your email. 

Thanks for posting! 


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360497915707 can please do the same for my account. I created it using my Gmail account and need to change to username & password.


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It would be good if you can actually post the solution..