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Question

Error when trying to establish 2FA

  • May 22, 2025
  • 2 replies
  • 30 views
C
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When I am attempting to connect my authenticator app to my account via the QR code, every time I scan the code I receive the following message :

 

"This QR code or link does not contain transaction or activation information. Return to your identity provider and try again"

 

Any insight into this?

    2 replies

    C
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    Hi Lucas,

    Welcome to the Box Community! 
     
    It looks like your account does not have 2fa registered. Please see the article What is 2-step Verification? to learn about this feature.

    Enable 2-Step Verification

    To enable two-step verification for your account, follow these steps:

    • Check the box under Extra Verification.
    • Enter your mobile phone number.
    • A six-digit numeric confirmation code will be texted to the phone number you enter.
    • Enter this confirmation code in the appropriate box and click Confirm.

    Once the code is confirmed, a pop-up will appear that indicates that the setup is complete. Each time you log in to Box from a different browser after enabling two-factor authentication, a code will be sent to your device so you can authorize this new access. Note: after the initial successful login, Box will remember the browser and you will not be prompted for 2FA if you need to log in again. Only clearing the browser's cache and cookies will re-prompt 2FA.

    Best,

    C
    Forum|alt.badge.img

    Thank you for the reply.

    When you say "Check the box under Extra Verification," where is that box located? I'm already reviewed the sites guide on enabling 2FA, but the problem I'm experiencing is that the QR code link sends me an error message each time.

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