I have a user (the current folder owner) receiving an error when attempting to transfer folder ownership to an external user (who is a collaborate on the folder in question). I have checked all the settings, and we don't have our environment restricted to prevent transfer (I am box administrator).
I know that when transferring content internally, we have sometimes encountered an issue where the amount of space the 'receiving owner' is not sufficient to receive the content. Could this be an issue? Would the box system be aware of the space limitations of external users (with their own enterprise accounts) or if they even had a box account of their own?
Thanks!