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Question

Error when changing from monthly to annual billing

  • May 22, 2025
  • 2 replies
  • 35 views
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I am trying to change my billing from monthly to annual and after I confirm the change I receive the message 'Your billing cycle was not updated. Please try again.' 

All my info is current and the CC info is good. I tried to contact Box Support but they said they have too many support requests to accept more support requests. Yikes.

Any thoughts?

Thanks,

Janet

    2 replies

    C
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    Hi there, 

    Welcome to the Box Community!
     
    I understand you are having trouble making changes with your account billing. This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this.
     
    Kindly check your email for details and updates.
     
    Thanks for your participation and time in the Community!
     
    Best,
    C
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    Hi there,

     

    I have same issue, could you help me please?

     

    Thanks,

    Emre

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