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Question

Error when changing folder ownership

  • May 23, 2025
  • 4 replies
  • 35 views
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Hi,

I am getting this error when trying to change ownership of a folder to another co-owner:

"This item could not be moved because it is a synced item under root" - > How to proceed?BOX3_ltf5phmBdZNnY39mhte75w.png

    4 replies

    C
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    Hi Miriam, 

    Welcome to Box Community and I'm here to help! 

    I opened a ticket and someone from Product Support team will get in touch through email. Please keep an eye to your email and we'll be contacting you shortly. 

    Thanks for posting! 

    C
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    I need help with the same issue..

     

    C
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    I need help with the same issue as well.

    C
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    Here is the fix. You must use the "content" section of the admin console. Don't use the UIBOX3_01JPN1GEJYGN1ZT921ZKSFSH0E.jpegBOX3_01JPN1GEEZ8Z149VP7GE4MR39Z.jpeg

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