Hi,
I'm assisting one of our staff who reported the following error when attempting to upload a file from their local C: drive to a box folder in which they have Co-owner permission - "Oops! There's an error due to insufficient permissions."
The file attempting to be uploaded has the exact same name as a file already residing in the folder, so if I understand how the box upload feature works, the file should have become the latest version of the existing file and should not have produced an error. Ultimately, we were able to successfully upload the file by renaming it.
If another collaborator had the file open and locked for editing at the time of the upload, could that have caused the permission error? If so, I would think the error should reference that fact instead of displaying a confusing permissions error.
P.S. I did open a ticket with Box support who was unable to provide any insight as to what might cause this, so I'm reaching out here in hopes of an answer.
Thank you