Error Trying to Add Email to Your Account

Hi Reina, 

Welcome to Box Community and glad to help! 

When you said you've deleted an account. What steps did you take to accomplish this? Please be sure to provide the steps each for a closer look. 

We'd love to further assist! 

Hi Rona,

Thanks for getting back to me.

I'm not good at English.　Sorry if I didn't communicate it well.

I did the following, Account Settings > Permanently Delete Account.

I then received the following email.

In English,

Box account canceled

This email is sent to customers who have canceled their Box accounts. You will not be billed in the future, but your account will become inactive on June 14, 2023. You may use your account until that date.

To reactivate your account, click here. Please note that you will only be able to reactivate your account for 120 days after cancellation; after 120 days, you will lose your files and content.

If you have any questions or concerns, please visit our support page.

Best regards

Box Team

And next, in another account,

Account settings > Link Personal Email >

>Link Personal Email

Here, I entered the address of an account that I thought I had deleted.

I want to use that once tried to erase address on another account.

However, the account has not been completely deleted and the address cannot be set to another account.

Once that account is completely deleted, that address should work for another account.

If you have any questions or concerns, please let me know.

Best regards,

Reina.

Hi Reina, 

Happy Friday! 

A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email. 

Thanks for posting! 

Hi Rona,

I will make sure I don't miss any emails from you guys.

Thank you for your continued support.

Reina.

Hi Rona,