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Question

Error message when selecting folder new user can access

  • May 22, 2025
  • 1 reply
  • 54 views
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Hi,

I'm receiving  this message "There was an error while editing this user. Please try again." when I try to add a folder this new user can access. The new user has verified his email address. What else might be the issue?

Thanks,

 

    1 reply

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    Hi Wendy, 

    Welcome to Box Community! 

    We've opened a new case and someone from Box Support team will be emailing you to help address your concern. 

    Thanks for posting! 

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