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Hi, 


I urgently need to add new collaborators on a folder. 


I am used to do it and it works well usually.


The 'restrict collaboration' is unticked. I don't understand where the problem comes from.


Could you please help me with this issue?


Thank you in advance


Clara 

Hi Clara, 


Welcome to Box Community and glad to assist! 


To get a closer look, can you send a screenshot of your error while inviting new collaborators? 


We'd love to hear back from you! 


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