I keep getting an error message when I try to submit my payment information. It tells me to submit a ticket but when I go to the submit a ticket page it redirects me to the general support page.
Question
Error message when I try to pay for subscription
Hi Lovely,
Welcome to the Box Community, I'm happy to help!
I'm sorry to hear about the trouble on submitting your payment information.
Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this. You may also include the exact error message or a screenshot of the error that you encounter to help the team investigate this for you.
Thanks for posting and let us know how else we can assist you!
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