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Question

Error message when I try to pay for subscription

  • May 22, 2025
  • 1 reply
  • 45 views
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I keep getting an error message when I try to submit my payment information. It tells me to submit a ticket but when I go to the submit a ticket page it redirects me to the general support page.

    1 reply

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    Hi Lovely, 

    Welcome to the Box Community, I'm happy to help!

    I'm sorry to hear about the trouble on submitting your payment information.

    Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this. You may also include the exact error message or a screenshot of the error that you encounter to help the team investigate this for you.

    Thanks for posting and let us know how else we can assist you!

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