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Question

Error Message Uploading File

  • June 12, 2025
  • 1 reply
  • 39 views
D
  • dlr
  • New Participant

Every time I upload a file I receive the same error message and and error box appears on desktop.

The file is not open or in use and it does actually upload.

    DonHammons

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • June 17, 2025

    Hi ​@dlr,

    Welcome to Box Community, and we’ll help remove this Box Drive error notification! 

     

    To get rid of this error you can manually reset your Box Drive application and please follow the steps according to your Operating System: 

     

     To reset Box Drive on Windows

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
      • You may need to show hidden folders to see \AppData.
    3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    5. Restart the Box Drive and follow the prompt to log back in.

    If you are still having trouble, please open a support ticket.

     To manually reset Box Drive on a Mac 

    1. Quit Box Drive if it is running.
    2. Download and open the Box Reset Tool zip file.
    3. Open the Box Reset Tool from the Downloads folder.
    4. Click Reset. 
      • You should see a prompt stating “Box Drive reset successfully”.
        MacOS_Box Drive_Reset Successful.png
    5. Open Box from your application folder and log back in. 

    Note: The Box Reset Tool will write logs of actions performed to your Desktop folder under “Box-ResetTool-logs_(<current day>)”.

     

    Once you restart Box Drive, you can review any archived unsynced files and either upload them manually or delete them to free up hard drive space.

     

    Aside from this, make sure that you’re running the most recent Box Drive version. 

     

    Hope it helps! We look forward in getting this sorted out very soon. 

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