Hi ​@Alivale  Welcome to the Box Community! Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.
 

This issue may be related to a known incident: Some Users Unable to View All Files and API Pages. Our engineering team has already taken action to resolve this, and the incident should now be remediated.
 

Could you please confirm if you’re able to access your files again? If the issue persists, let us know so we can investigate further.
 

Moving forward, if you encounter any issues in the future (though we hope not), you can check and monitor related incidents here: https://status.box.com/

Looking forward to your response! 🤗

Hi Jey, 

thank you for your reply. 

I had checked the status, but at the time it had not been updated yet, hence me posting in community about it. 

We were able to access our files again thank you. 

Kind regards, 

Alice 

Hello Alice,

I see, it was probably just the timing of the update. We really appreciate you taking the time to check the status and keep us updated! 

I'm glad to hear it's all resolved, and you're back on track. Have a wonderful day!