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Error message: can't invite deactivated user to collaborate

  • May 22, 2025
  • 1 reply
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Hi,

I need help adding a user to a box folder as soon as possible. I get the following error message: Sorry, you can not invite deactivated users to collaborate. However, her account appears to be active.

Thanks,

Chandler

    1 reply

    C
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    Hi Chandler,

    Welcome to the Box Community,
     
    If this is the error message that you are getting when inviting a collaborator whose account is deactivated then I suggest that the owner of the account contact 
    us by signing in to Support.box.com > Support > Contact Support in order to submit a case for us to check on.
     
    Best,
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