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Dear All, I am expecting to receive some files and when I click on the notification bell icon, I get this message, "Error loading notifications".  I tried to refresh but it doesn't go through.  I have a basic account. Anything I can do?


Thanks in advance for your assistance

Hi Charlie, 


Welcome to Box Community and glad to help! 


You may want to run these troubleshooting steps: 


Hope it helps! 


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