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Question

error in version number

  • May 23, 2025
  • 1 reply
  • 43 views
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what i have noticed from so long is that the version number of the uploaded document won't increase above number 2 how many times you uploaded the newer version. please review the issue and rectify if possible. thank you.

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to help! 

    If you're referring to your owned file, please check your Account Type to ensure that version history is available for your files. 

    Note

    With the exception of customers of Box Governance, the number of file versions that Box saves is limited. The maximum number of prior file versions you can access corresponds to your Box account type:

    • Personal Free - 1 Version
    • Personal Pro - 10 Versions
    • Starter - 25 Versions
    • Business/Business Plus - 50 Versions
    • Enterprise - 100 Versions

    Customers of Box Governance have the additional option of saving an unlimited number of file versions.

    Account administrators can set or modify the maximum number of file versions that Box tracks and saves.

    You may head over to this link for more details accessing your version history. 

    Hope it helps! Let us know if you have questions, 

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